Refund Policy
Cancellation & Returns
Transparency in Every Transaction
We aim for absolute customer satisfaction. If things don't go as planned, our transparent refund process ensures you're never left in the dark.
Consultation Refunds
Refunds for live chat or call consultations are provided if there was a technical failure on our platform or if the astrologer was unable to join.
Product Returns
For physical products (Astro Mart), returns are accepted within 7 days of delivery if the product is damaged or significantly different.
Non-Refundable Items
Digital reports, once generated, and wallet recharges that have been partially used are non-refundable.
Refund Process Steps
Raise Request
Contact support via app or email within 48 hours of the transaction.
Verification
Our team will review session logs or product condition within 3-5 days.
Credit Back
Approved refunds are credited to your original payment method or wallet.
Need help with a refund?
Our support team is available 24/7